VialOps · Blog

Medical courier client onboarding checklist

How independents onboard a new clinic or lab client — windows, contacts, CoC habit, invoicing. Ops checklist.

  1. Confirm pickup windows + receiving contacts
  2. Agree specimen scope (what you will / won’t haul)
  3. Share your CoC + stop proof habit (form)
  4. Set per-stop pricing (rate calculator)
  5. First-week check-in on exceptions

Ops guide only. Not licensing advice. Not a HIPAA certification.

FAQ

Is VialOps a marketplace

No. It’s ops software and free tools for couriers who run their own Mid-South book.

Do you certify HIPAA

No. Not a HIPAA certification or compliance seal.

What free tools help

Chain of custody form, startup checklist, and rate calculator.

When you’re ready to leave the clipboard, join the free VialOps waitlist — stop proof, custody log, route board, per-stop invoice.

Join the waitlist

Questions: hello@vialops.com

Ops guide / template only — not legal advice. Not a HIPAA certification or compliance seal. You and your clients own compliance. Not licensing advice — verify requirements with your city/state and the labs or clinics you serve.